The Trees

Well… 2009 is gone already, huh? I feel obligated to blog something here more than an Ariella photo to start off the year, so here’s my stream of consciousness… My 2009 was largely focused on two things – my new daughter and the Central Terminal. While the former was entirely positive, the latter was a…

If you follow me on Twitter or Facebook, you surely saw my interactions with Select Comfort customer service today. Here’s the entire story. In October 2005 we decided it was time for a new bed. Not wanting to skimp on quality and being interested in getting a bed that would accommodate our different sleeping preferences,…

Having had the privilege of logging quite a few airline miles on rarely the same airline in the last year, I’ve seen the extremely wide range of customer service offerings from both U.S. and foreign carriers. I’ve flown domestic carriers that offered nothing more than a 6oz soft drink on a 5 hour flight, to…