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Select Comfort – customer service failure
ByDerek
If you follow me on Twitter or Facebook, you surely saw my interactions with Select Comfort customer service today. Here’s the entire story. In October 2005 we decided it was time for a new bed. Not wanting to skimp on quality and being interested in getting a bed that would accommodate our different sleeping preferences,…
AIIM ECM Master Certification Achieved
ByDerek
Back in September, I went to Toronto for a week to take on the AIIM Enterprise Content Management certificate program. I was particularly interested in the program because it took a comprehensive look at all the various facets of ECM, without being technology-specific. SharePoint was certainly referenced many times in the course and at least…
Select Comfort learns the real power of Twitter
ByDerek
If you didn’t read yesterday’s entry, start there. Select Comfort’s corporate headquarters is based in Minneapolis, Minnesota. Above is the traffic map for my site today. The darker the green, the higher the percentage of traffic originated there. Needless to say, my Twitter campaign to better inform potential Select Comfort customers was being heard in…
Memories of Mike Miller
ByDerek
Last Thursday, our good friend Mike Miller passed away. Many people knew Mike from the work he did for the Buffalo Central Terminal, Broadway Fillmore Alive, and most recently Preservation Buffalo Niagara. We knew Mike first as a friend, and a great advocate for Wesern New York second. You often hear people say, “He’s the…
Day of Caring Volunteers help out the Central Terminal
ByDerek
Volunteers as part of the United Way Day of Caring came to the Central Terminal today to help clean up the various gardens and planters along the Memorial Drive circle. We sincerely thank them for all their hard work! The Alive Park got quite a facelift, and some new flowers as well! Amanda and I…
KISS
ByDerek
After checking my Technorati profile, I noticed a link from a blog that I wasn’t familiar with. They quoted my Tax Freedom Day post from last week. I’m flattered. Democracy In Action (.org) is “the first nonprofit organization providing an affordable, integrated online campaign solution for nonprofits of any size.” Cool. Sounds like my kind…