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Participation Inequality
As a web applications developer, I often read Jakob Nielsen’s articles on usability. His most recent article deals with something of interest to the blogging world – participation inequality, or as we might say, lurkers vs. commentors. In most online communities, 90% of users are lurkers who never contribute, 9% of users contribute a little,…
Spamalot vs. Sabres
We were unable to catch the Sabres game last night due to having purchased tickets for Spamalot months ago. There was no doubt, however, that the Sabres were on everyone’s mind inside Shea’s. Up until the start of the show I was following the open thread over at bfloblog.com and checking the score at Yahoo…
Airline crappery
Having had the privilege of logging quite a few airline miles on rarely the same airline in the last year, I’ve seen the extremely wide range of customer service offerings from both U.S. and foreign carriers. I’ve flown domestic carriers that offered nothing more than a 6oz soft drink on a 5 hour flight, to…
Arbitrary website security and design
Poorly designed websites, and arbitrary security policies peeve me. Why is it that my online banking sites never require me to change my password, but my healthcare reimbursement account site, on which I cannot do anything except look at what claims have been paid and what my balance is, now requires me to change my…
yes, better!!