Comments on: Select Comfort learns the real power of Twitter

By: Tony Bylewski

Tony Bylewski — Wed, 01 Jul 2009 12:24:01 +0000

In 2002, we had a Select Comfort mattress we threw out before the warranty was up. Black mold developed inside of the mattress on the underside of both bladders. When we called about it they said they were aware of the concern from others and offered to send out a replacement but they could not recommend ways to keep the mold from returning… no I don’t wet the bed.

In 2002, we bought a Temper Pedic like mattress to replace the Select Comfort from Keil Bedding (A good retailer now closed). The night before the new mattress was to be delivered, the pump malfunctioned and the Select Comfort bladders deflated. Nothing like adding a little salt on an open wound.

By: Chris Whisonant

Chris Whisonant — Fri, 26 Jun 2009 14:03:00 +0000

Derek – this is a great story! I just tweeted a link to it myself… Hope the new pump works and you don’t have to go through this again in a year!

By: Derek

Derek — Fri, 26 Jun 2009 12:14:26 +0000

Ann – certainly!
Mark – I was thinking about something similar. Let’s talk.

By: Mark Nikirk

Mark Nikirk — Fri, 26 Jun 2009 11:59:40 +0000

Derek,

I wonder if hashtags could be used to start cataloging parts failures for consumers. Companies would have a harder time resisting recalls for faulty QA/manufacturing. Example #Brand #Model #part. WOuld be intresting. We could call the service: Warrantweet. That’s a bad joke, but you get the idea. A hosted, searchable database of product failures. I think I’m going to do this. Wanna be a partner? We could have a way for manufacturers to respond to specific tweets and problems as well.

By: Ann

Ann — Fri, 26 Jun 2009 11:04:18 +0000

Derek, can you give the group a little primer on this next week?